In today’s world, where everyone has an opinion, learning how to handle criticism is crucial. Imagine you’re in the spotlight, and suddenly, not all feedback is positive. This is when the real test begins: how do you respond? Instead of getting defensive or upset, there’s a smarter way to deal with it. Welcome to the LEAP method: a simple yet effective strategy to navigate criticism. Whether it’s at work, school, or home, knowing how to gracefully accept and grow from feedback is a skill everyone needs. Let’s explore how to use the LEAP approach—Listen, Empathize, Agree, Partner—to turn criticism into a chance for growth.
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First, take a breath. Avoid getting defensive. Control your facial expression to be neutral. Remember that usually, the criticism isn’t a personal attack. It is a sincere concern. And give yourself some grace. Everyone makes mistakes, and no one knows everything. Then, apply the LEAP approach. 1. L: Listen & validate the dissenter. “Thank you for your opinion.” (or, input, or concern). You want to acknowledge the criticism, perhaps even showing appreciation for an error or possible error. 2. E: Empathize & and ask clarifying questions (if needed) . . . Put yourself in their shoes and mention why their concern is important. Then, if you aren’t completely clear on their concern, ask them to explain their position or their reasoning (“Help me understand . . .”). 3. A: Agree. If possible, find something in common to agree on: “I think we can both agree on …” at work this is usually agreeing on the “big picture” or some corporate value, or best serving clients or employees. If you agree on the specific criticism, let them know you will address it. 4. P: Partner. Let them know how you will move forward together. Often, you may need to delay if it is something that requires additional work. “Let me look into this and get back with you by _______(day/time).” Keep LEAP in view! Click HERE to print out a PDF of the image below to put up in your office as a reminder to LEAP into conflict communication! |
